I havent used any of the Instant messaging services available but they certainly sound like a great networking tool to use in the library to communicate with our users, fellow staff members, community groups , in short our entire clientle. Some of my colleagues have used Skype, MSN and they said that it was quite easy to use.
One thing that does bother with thse new technologies is whether it will have a detrimental effect on actual library staff numbers. For example you could just have one reference librarian servicing many clients rather than many reference librarians working at various branches. This is probably the way of the future however, we must embrace change. Any technology that helps communication between people is very welcome.
Over and out.
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